Billing Terms & Conditions
We verify all billing information provided by our customers. Please enter your billing information correctly. Your order may be delayed from processing due to incorrect billing information. At times we may also be required to speak to the cardholder, please ensure that the correct telephone/ contact number is provided on the purchase. We reserve the right to cancel any order that is unable to be verified or processed.
Please confirm the shipping address is correct before submitting order for processing. We are not responsible for undeliverable addresses.
All sales are final. We offer store credit only for shoes. Shoes must be returned within 30 days from the date of original purchase. We do not offer refunds. We do not offer free returns. The customer is responsible for all return shipping cost. (Please see Return Procedure below)
- We will reserve the right to request for pictures , in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
- We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
- We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
- Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (ie: dirtied soles) will be refused and sent back to sender. No exceptions will be made.
We understand things can happen during transit, that is why we thoroughly check and carefully package your items.
If for any reason your item is damaged during transit, please contact firstname.lastname@example.org with the following,
1.) Photos of the damages within 3 business days of parcel receipt.
2.) Your order number and the quantity of the damaged items.
3.) All return requests must be submitted for consideration within 7 business days after your parcel delivery or no return will be accepted. Only return the items back to the supplied return address after our corresponding department's approval.
We will review and arrange the replacement of your damaged item or issue store credit toward future purchases to be used within 90 days of issuance.
We do not replace items damaged by misuse, incorrect, or improper use or knowledge of how to use the items.
We do not replace damaged jewelry boxes or any other packaging material used to store your items.
Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to email@example.com. In the email please include 1/ order number 2/ items requesting to be returned and 3/ reason for return. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is PO Box 791974, New Orleans, LA 70179.
Cancelling Orders (Before delivery)
Order cancellation must be made within 7 hours of purchase or 30% handling and restocking fee will be charged for the refund. To cancel your order, please email firstname.lastname@example.org. Please wait for an email confirmation stating that the order has been canceled. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. A cancellation fee of 20% may be imposed for any special order items.
Important Notice for PayPal Payment Refund for Cancelled Order
Please note if you choose to cancel the order since PayPal is keeping transaction processing fees from refunds, the incurred 5% PayPal fee will not be refunded. The amount will be deducted from the total refund. You can also visit PayPal official website about detailed fee policy if you have further doubts or questions.
Return Due to Custom Clearance Issue
Items are shipped from the United States. It is strongly suggested for customers to consult local Custom about specific Custom policies for imports before placing orders.
Orders return caused by customers country or Custom issues, will be the customers responsibility for the turnaround shipping cost and restocking cost. Some shipping carriers such as DHL, FedEx, and UPS return shipping cost will be 10 times of the original shipping cost because they render discounts to outgoing shipment but returns cannot obtain any discounts.
All orders delivered to a Louisiana address will be charged the appropriate sales tax.